LIBRARY SURVEY RESULTS IN
The results from the Library User Survey are now in. Shoalhaven Libraries would like to thank everybody who filled in a Shoalhaven Libraries Customer Service Survey.
We received over 800 responses, which is a great result and provided us with lots of useful information, mainly that you love libraries just like us!
What else did you tell us?
Our libraries are used frequently: 50% of respondents visit one of our branches at least once a week.
Our five most popular services are:
Borrowing items for reading listening and viewing
Using computers, internet and WiFi
Reading in the library
Printing Scanning and photocopying
Using reference services, databases and eResources
Overall our users are happy with the level of service, but thought we could make the following changes:
Stock more of everything eg: books DVDs
Provide more space for studying and reading
Increase our opening hours
Increase the height of shelving
Manager of Shoalhaven Libraries, Sarah Taylor said “Over the next few months this information will be used to plan for the future of Shoalhaven Libraries and I would like to thank those who participated in the survey. We are always happy to receive feedback on how we can improve our services.”